the solution for gathering the real time customer satisfaction data your contact center needs
Our cloud-based customer satisfaction survey application will allow your organization to quickly gather customer feedback to empower informed action towards continued improvement and optimal customer service.
Understanding CloudACS
Our professionals consult with you to design your survey.
We provide professionally recorded voice prompts.
Agents transfer customers to your dedicated phone number to take the survey.
Call center managers view reports in real time.
You take informed action to ensure a great customer experience!
Why Choose CloudACS?
FEATURES
Quick setup | Professionally recorded voice prompts | Detailed call reporting | Users can leave voice recordings to tell you in their own words how they feel | Branchable surveys | Variable question types (multiple choice, enter a value, leave a voice recording)
ADVANTAGES
No telephony investment - no programming, no phone hardware, no servers, no carrier contracts | No hardware integration | Instant scalability - you'll never take too many calls to handle, and you won't pay for idle capacity | Only pay for time on the phone circuits when customers are taking surveys
You Can Reach Us
Let's Talk
| Phone : | (540) 961-0285 |
| CloudACS@aftercallsurvey.com | |
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1700 Kraft Drive Suite 2150
Blacksburg,VA 24060